Telephone skills - Learnbox


Telephone skills


Telephone skills

The ‘moment of truth’ about your company will be determined by how well you handled the call. The caller’s first impression will be evaluated on how you maintained control, how you actively listened and your friendly manner. These are paramount and will lead to satisfied customers and growth in bottom line.

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Hanrie Fridjhon

Hanrie is an Executive Coach and Business Consultant with various qualifications in philosophy, management coaching, art education and psychology. Her speciality is Executive Coaching (enhancing the x-factor in Executives), Sales, Marketing and Business Communication. Hanrie serves on the Virtual Faculty at University of Stellenbosch Business School, lecturing on the MBA program, New Manager’s Development Programme, and Senior Management Development Programmes.
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