Communication in the workplace - Learnbox

Communication in the workplace

Professional communication can make or break your business. This course equips employees with an array of tools and techniques to enhance workplace communication. It covers everything from basic verbal and written techniques through to how to act professionally within various dimensions of the workplace. Learn how to handle conflict, how to represent your organisation well and how to grow brand love.

Lesson Information

Lesson 1

The basics of communication

This lesson will introduce you to communication concepts and processes. Communication skills are touched on as a Segway into the broader detail covered in this course. In this lesson you will learn:

  • What communication is
  • The communication process
  • The basics of communication

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Lesson 2

Communication styles and how to deal with the differences

We are all different and come to the communication process with our unique personality bias. Learn to identify yours and how to communicate with someone based on their personality type. In this lesson you will learn:

  • How people perceive you
  • Personality styles
  • How each personality type communicates

Lesson 3

Components of communication

Communication can occur in various forms. Learn what they are and how to interpret what is being communicated …or not communicated. In this lesson you will learn about:

  • Verbal communication
  • Para-verbal communication
  • Non-verbal communication

Lesson 4

Presentation skills

Presenting can be a daunting task. Learn how to manage perception as a presenter, how to guide your audience through your presentation and how to present like a pro. In this lesson you will learn about:

  • Perception
  • Presentation maps
  • Tips for presentations

Lesson 5

Business writing skills

Because the reader is left to interpret what is put on paper or screen without the benefit of the communicator present, it is essential to write professionally. In this lesson, you will cover skills and tips for communicating effectively through writing. You will cover the following topics:

  • The business writing process
  • Emails Tips for business writing

Lesson 6

Telephone communication skills

Telephone conversations can often be challenging. This lesson will prepare you for communicating professionally and to improve your telephone communication skills. You will learn:

  • How to be professional
  • Telephone skills
  • How to be assertive on the phone

Lesson 7

Handling conflict

Conflict is often a great challenge and handled in a multitude of different ways. This lesson will coach you on how to identify, minimise and handle conflict effectively. You will cover the following topics:

  • Why do people have conflict?
  • Conflict handling skills
  • Boundaries and stress handling

Lesson 8

Brand impact through communication

Image is everything these days. This lesson will educate you on how to communicate with your company brand as well as your personal brand in mind though explaining the following topics:

  • What is personal branding?
  • Values
  • Damage control

Lesson 9

Negotiation

This lesson aims to prepare you for situations where negation and negotiation skills are required. Learn how to present your case and how to respond to the other party involved in the process. Topics covered in this lesson include:

  • What is negotiation?
  • Barriers and skills
  • Body language and personality types

Expert Presenter

Hanrie Fridjhon

Hanrie Fridjhon is an Executive Coach and Business Consultant with various qualifications in philosophy, management coaching, art education and psychology. Her speciality is Executive Coaching (enhancing the x-factor in Executives), Sales, Marketing and Business Communication. Hanrie serves on the Virtual Faculty at University of Stellenbosch Business School, lecturing on the MBA program, New Manager’s Development Programme, and Senior Management Development Programmes.

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