Courageous Conversations - Learnbox

Courageous Conversations

Having courageous conversations at work is a part of what it means to exist in the working world. Knowing how to handle difficult conversations at work is what it means to be a meaningful and valuable team member.

Lesson Information

Lesson 1

An overview of courageous conversations

Courageous conversations are a key part of having authentic and honest conversations at work.

  • What are courageous conversations?
  • Why do we need courageous conversations ?
  • When to have a courageous conversation.

Lesson 2

Ego States and how they influence communication

Getting the most out of a situation – Eric Berne’s Transactional Analysis and how it can work for you.

  • What are the three ego states?
  • How do ego states impact courageous conversations?
  • Preparing for courageous conversations.

Lesson 3

Steps for having courageous conversations

By preparing and following these steps you can effectively engage in having a courageous conversation.

  • How to prepare for a courageous
    conversation
  • Principles to courageous
    conversations
  • 7 steps for having a courageous
    conversation

Lesson 4

Life positions and their impact on interaction

We are all born ok and worthy, our interactions with others can lead us and others to not feel ok.

  • The OK matrix part 1
  • The OK matrix part 2
  • The OK matrix part 3

Lesson 5

The delivery of courageous messages

Delivery is most important as it carries 80%/90% of the message, non-verbal communication is key here.

  • Time, location of delivery
  • Non-verbal communication
  • Importance of Dialogue in a Courageous Conversation

Lesson 6

Relationship Management

Maintaining your work relationships is a key indicator of what it means to be a team player and successful individual.

  • Relationship building
  • Relationship maintenance
  • Relationships, tools and techniques

Expert Presenter

Leigh Bowden

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Leigh Bowden (Founder of Workspace Synergy) is a corporate soft skills/essential skills trainer, facilitator and business coach. She has over 18 years of corporate work experience with an Honours degree in Psychology, a Postgraduate Certificate in Education and a B.Soci Sci. She has completed a number of shorter length qualifications in High Impact Leadership (Cambridge University CISL), Compassion Cultivation training (Stanford University, CCARE), UCT Executive and Management coaching, and is a qualified Barretts Value Centre Coach. She has fulfilled a number of roles within both the teaching, lecturing, and training space. She has held a number of senior leadership roles, some of which include being a Vice principal at a Higher Education institution, Head of Learning & Development and Business Development within the Ed Tech sector. Leigh brings a wealth of knowledge, experience and within the educational sector, with a strong penchant towards leadership development through compassion and emotional intelligence within the workplace.